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Frequently Asked Questions
Is a housing voucher required to work with Found Your Place?
Not necessarily. If you don’t have a voucher yet, we’ll walk you through the process of securing one.
How long does it take to find a unit?
Timelines vary depending on voucher status, program requirements, availability, and preferred location. Our landlord network and hands-on coordination help reduce delays and keep the process moving as quickly as possible.
Do you provide support for tenants after they move in?
Yes. Our involvement doesn’t end at move-in. Through our nonprofit partnerships, we offer continuous support focused on long-term housing stability, helping tenants stay housed and navigate any challenges.
Do landlords need to handle any of the paperwork themselves?
No. Our team manages required placement paperwork, coordinating directly with city agencies and caseworkers throughout the process. We keep landlords informed at every step while handling the complexity on their behalf.
How do you keep caseworkers updated throughout the process?
We maintain close contact with caseworkers from referral through move-in, sharing updates on apartment options, viewings, repairs, paperwork, and placement progress. Our goal is clear communication so clients can move forward without unnecessary delays.
What areas of New York City do you serve?
We operate across all five NYC boroughs: Manhattan, Brooklyn, Queens, Bronx, and Staten Island.
